#652 - Matt McCusker
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Customer service quality plummeted following COVID-19
โCustomer service dipped during COVID. It's over now. Yeah, well, we told them they're heroes. Yeah, they called them all front line workers and stuff. And a lot of them were not heroes. I don'tโI mean, some of them were, I guess.โ
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Modern retail employees lack essential product knowledge
โThey don't know shit at Best Buy. I'll ask a couple of times when I went to Best Buy to ask about like cords and shit, and they're just like, I don't really know, man. I'm like, all right, dude, what the fuck? What's the point of this place?โ
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Double business models offer untapped commercial potential
โI wonder if that'd be a good business if you had another business that also at the same time was a steam room. Get your hair cut and just sweat. Double businesses are a good idea. It's time for dog grooming and maybe sporting goods or whatever.โ
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Practical self defense favors firearms over grappling
โI did it for a while and it's just like, yeah, your back gets fucked up and you're like, then at the end of it too, it's like, I could just get a gun. Like, you know, it's like you could just defend yourself. It's a lot better to choke a guy out in front of everyone than just like shoot him in the face.โ
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Normalizing airplane bathroom use reduces cabin odor
โI actually I've come around. I shit on planes now. No, you have to, because otherwise you're going to fart like a coward and stink the whole plane up. So now I do the valiant thing. I like walk by everyone. I sit down there for like 15 minutes and they all know.โ
